Shipping & Returns

We currently offer these shipping options within the continental Unites States:

1.UPS up to150lbs

2.After 150lbs, package goes by freight truck

All safes shipped via freight truck outside our delivery area will be shipped to your curb side by default. If you would like inside delivery, contact our team. Inside delivery is an extra $200+ depending on the layout of the destination.

Please note, at this time we currently do not ship to P.O. Box addresses.

Return Policy

Please keep all original packaging! We will only accept a return of a product if its in the original condition and packaging that you received it in. Products must be returned within 30 days from date of delivery. If you're returning a safe, a minimum 20% restocking fee will be charged. Shipping charges will not be refunded.

If you would like to return a product, call #number# and we'll give you return instructions depending on the product.

Defective Products
Although rare, should you receive a product from us with a manufacturing defect, please contact us within 10 days of receipt and we will provide you with instructions on returning the product.

Products Damaged During Shipping
If a product is delivered to you that has been damaged during shipping, please simply refuse to accept the shipment from the carrier and mark the shipment as "refused, damaged". If this happens, please contact us.

Wrong Item(s) Delivered
Our customer service team and our shipping department are in constant communication with one another to ensure that the products that we ship to you are the products that you ordered. However, if, upon inspection, you discover that the product that you recieved from us is a different model number than the one you ordererd from us, please contact customer service as soon as possible, but in any event, no later than 10 days after receipt of your order. If you contact us within this timeframe, we will make arrangements to ship you a replacement product at no additional cost to you or provide you with a full refund (at your option).

Warranty Information

Most manufacturers warrantee their own products for at least 1 (one) year to be free from defects in materials and workmanship from date of original purchase, under normal use and service. Action Lock & Safe will assist you in obtaining repair or replacement, at the manufacturer's option.